Our Quality & Environment Policies

Our Quality Policy
Emphasizing on and improvement of human. Offering service with the mentality of ''Quality is a lifestyle that belongs to everyone and our duty that we owe to our guests''. Doing every single job right at first time. Establishing service standards on guest satisfaction with the motto '' We exist as long as we have guests''. Establishing proper communication within the hotel. Improving continuously. Being aware of the fact that ''Each task is a contribution to the development of Turkey''.

Our Quality Policy

Emphasizing on and improvement of human.
Offering service with the mentality of ''Quality is a lifestyle that belongs to everyone and our duty that we owe to our guests''.
Doing every single job right at first time.
Establishing service standards on guest satisfaction with the motto '' We exist as long as we have guests''.
Establishing proper communication within the hotel.
Improving continuously.
Being aware of the fact that ''Each task is a contribution to the development of Turkey''.

Our Guest Satisfaction Policy
Providing absolute guest satisfaction. Providing all employees to be solution based. Ensuring all complaints, demands and likes are being recorded and followed up. Being objective and guest oriented. Offering service based on legal conditions. Being the fastest company in complaint resolution & providing reply for guest complaints. Providing improvement continuously in service quality.